HARDWARE MAINTENANCE

24/7 Service Coverage
4-48 Hour Onsite SLA’s by Contract
Customer Focused Program Management
Call Centre, Helpdesk
Back to Base Warranty

APCD’s customers are backed by 24/7 support for all their IT repair and maintenance needs. We understand that equipment is only good if it is actually working, and we’re committed to limiting any downtime your business may experience due to hardware malfunction.

This begins with a call centre that’s always available to help you work through simple solutions to your problems, regardless of the time of day. When a call can’t solve the problem, our network of skilled technicians can handle everything from hardware repair and replacement to server building and network maintenance. This network includes over 100 directly employed staff and more than 250 additional service partners.

Regardless of what you need, we’ll work with you to develop a solution that works for your business. The combination of our call management, service delivery reporting, logistics, project management, and field services teams provide the expertise, tools, infrastructure, and flexibility to address any and all issues that our clients face.

HARDWARE MAINTENANCE SERVICES

24/7 Service Coverage

Around-the-clock service coverage is the core of our hardware maintenance offerings to our customers. By partnering with APCD, you’re guaranteeing that you’ll have someone ready to solve your hardware problems whenever they come up, which is something that an in-house solution rarely provides. Our vast network means limited downtime for your business.

4-48 Hour Onsite SLA’s by Contract

When on-site help is needed, work is completed on a contracted basis. We make sure you understand exactly what you are paying for before any work is undertaken. Our service-level agreements range from 4 to 48 hours so that you only have to pay for the amount of time needed to actually solve your problems.

Customer Focused Program Management

APCD understands how disruptive hardware failures and maintenance work can be to your business. We will be able to develop support solutions around your unique needs to make sure you experience as few interruptions as possible. Whether you are a small business or a large corporate client, the entire process is dictated by what’s best for you.

Call Centre, Helpdesk

APCD’s talented IT support staff can often help you without ever needing to be on site. Whenever a problem arises, your staff can call in and talk to a professional who will walk you through possible solutions and schedule a maintenance check if a solution cannot be found over the phone.

Back to Base Warranty

All of the hardware that we offer is covered by a Back to Base warranty. If any of your equipment fails, send it back to APCD and we will resolve the issue.